Tests & Results

A Phlebotomy Service (blood taking service) runs five days per week within the Wigan Borough on an appointment basis. It is most locally available at Golborne Clinic, though there are other sites where you can attend if you are unable to obtain a convenient appointment at Golborne Clinic.

If you are asked to go for blood tests, always ensure the Doctor or the Practice Nurse gives you a blood request form for you to take to your Phlebotomy appointment.

To arrange an appointment with a Phlebotomist, at a site which is convenient to you, please contact telephone number 0300 555 4567 (central booking line for the Wigan Borough Phlebotomy Service) or visit www.wwl.nhs.uk/phlebotomy.

It is usual practise for us to ask you to leave it one week before you inquire re any results and, if you do ring the surgery to discuss results, we would be grateful if you could do so of an afternoon rather than in the morning (when phones are very busy).
Any samples which are to be sent via the Practice to the laboratory, must be received by the Practice by 10:15am, Monday to Friday.

If you are asked to undergo fasting blood test, this will require you to fast from food and drink for 12 hours prior to your test - at the time of booking your Phlebotomy appointment, please point out your test is being carried out on a fasting basis and an early morning appointment will be offered to you if at all possible.

This test is not used very often these days but, if you have had a test to check the sugar level in your blood and the result comes back marginally raised, this may indicate that you may possibly be moving towards developing diabetes.

The Practice may advise that you undergo glucose tolerance test which can require you to be at the Phlebotomy Clinic for a number of hours - at the time of booking an appointment for such a test, ask for specific instructions as to how long you will be at the clinic and what the procedure for the test will be.

Blood Test Results

Blood tests are checked by the Doctor and/or Practice Nurse. If the blood results require follow-up/discussion with you it is usual that one of the Clinicians will contact you to discuss same. However, you must feel free to contact the surgery to ask for any test results.

Reception staff will not be able to discuss such with you when you initially ring but they can arrange a call back to you to advise you of the results and whether or not any further action is required.

Please be aware that not all test results arrive at the same time but all will be checked by a Doctor and/or Practice Nurse and you will be contacted as appropriate

Other Laboratory Tests

Other laboratory tests, such as urine tests, cervical smear tests, certain swabs, nail clippings and such are organised on site at the surgery - the procedure with regards these test results are the same as with blood tests but, again, you should feel free to contact surgery to discuss such.

X-ray/Ultrasound Scan Results

It can take up to two weeks or more currently to receive x-ray and ultrasound results - if any action needs to be taken we will advise you or you can view them via your SystmOne online tool (please speak to Reception staff if you have not signed up for online services yet).

Additional Advice

Please ensure we have your up-to-date telephone contact details so that we can contact you regarding any urgent test results.

The Practice telephone system proves particularly busy in the morning, therefore, we would ask that you telephone the Practice after 11am, Monday to Friday.

You can view test results that have been shared with your GP surgery using the NHS App, your NHS account or other online services and apps.

You can view test results in your GP health record using the NHS App or by logging into your account on the NHS website.
You can create an account if you do not already have one.
To view your test results online, you must be:

• registered with a GP surgery
• aged 16 or over

When you create an account, you'll need to prove your identity before you can view your test results. This helps keep your information secure.

Log in or open NHS App

Create an account

Use other GP online services and apps

You may be able to use other GP online services and apps to view your test results.

Some services and apps are only available in certain areas. Ask at the surgery which you can use.

Contact your GP surgery

You can ask for your test results by calling the Practice after 11am, Monday to Friday on 01942 367297.

When you view your test results online, you should see any recent results that have been added to your GP health record.

Results you can see

• results of tests you had at your GP surgery
• hospital test results that have been sent to your GP surgery

Results you will not see

• hospital test results that have not been sent to your GP surgery – the hospital may contact you about your result or tell you how to get your results

Test results from before 2023 may not be automatically available in your online GP health record.

If you need to see older test results, Please ask the Practice to make them available in your NHS App or account.
You can ask for online access to old test results by:

• calling your GP surgery on 01942 367297
• speaking to a receptionist at your GP surgery

If your request is approved, you'll be able to see your test results when you view your GP record in your NHS App or account. This can take a few weeks.

If your request is not approved, you can contact the Practice to discuss why we did not make your test results available.

• you're unable to see your record
• information is missing or has disappeared from your record
• you can only see very recent information in your record and you need to see older information
• there's incorrect information in your record
• you're not sure what a test results means and what you need to do
• you can see information that should not be there (for example, you can see information that's not yours)
• you do not want to be able to see your record
• someone is pressuring you for information in your record

You can call the surgery on 01942 367297 or speak to a receptionist next time you visit.