Prescriptions

If you take medicine regularly, you'll usually have a repeat prescription.

This means you can order your medicine when you need it, without having to see a GP every time.

You might be able to ask your pharmacy directly for your medicine if your GP has set this up (repeat dispensing). If not, you'll need to order your medicines through a repeat prescription from your GP surgery.

There are 3 ways to order a repeat prescription from your GP surgery:

• using your NHS account
• using other online services or apps
• contacting your GP surgery

An acute prescription is one that you would require at onset of an illness or a prescription you may only require once or twice a year.

You may be able to get your acute prescription without having to see the doctor and in the first instance you should either call into surgery to discuss matter or put your request in writing to Reception staff.

Your request for prescription will be put to a doctor and you will be advised at our earliest convenience of the outcome to your request.

If you have a query regarding your prescription, please telephone the Practice after 11am, Monday to Friday, on 01942 367297 and your prescription query will be dealt within 48 working hours.

Forty-eight working/office hours notice is required for repeat prescriptions, i.e. Saturday/Sunday are not counted as notice period nor is Wednesday afternoon.

When ordering a repeat prescription please provide the following details:

• Name, address, date of birth
• Name of the medication you require
• Strength of medication, e.g. mg, mcg, ml etc.
• Daily dosage, e.g. 1 tab three times a day
• The amount required by you either in the form of the number of days supply or total quantity

Please also provide your contact telephone number in case we need to discuss the prescription request with you.
If you are requesting your repeat prescription earlier than on the date it would normally be due, please state the reason for your early request, i.e. going away on holiday.

Prescriptions are usually given for maximum of eight weeks with each issue. In some circumstances, such as with HRT/contraceptive medication, a greater supply may be agreed following consideration of the doctor.

This practice is set up for the electronic prescription service.

This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come down to the surgery.

To get your prescription sent to your chosen pharmacy you will have to ask reception to sign up.

For more information about electronic prescribing services.

You can order a repeat prescription using the NHS App or by logging into your account on the NHS website.

If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy.

You'll be able to collect your medicine in person when it's ready. Some high street pharmacies also deliver.

https://www.slaglanemedicalcentre.nhs.uk/the-nhs-app

We also offer an on-line ordering service for repeat prescriptions - this is called SystmOnline whereby we register your email address on the Practice Clinical IT system.

SystmOnline allows you to order repeat prescriptions (as well as book appointments, look at detailed coded medical entries in your medical records) on-line.

If you wish to learn more about SystmOnline please feel free to speak to a member of the reception team and they will be more than happy to guide you further.

https://systmonline.tpp-uk.com/2/Login?Date=20200625134142

You can use other online services to order a repeat prescription:

• GP online services: ask your GP surgery which service they use as you’ll need to use the same one
• internet pharmacies: they'll ask for your name, age and GP surgery's address so they can get your prescription

You can see a list of internet pharmacies registered with the NHS and find out more about online health and prescription services.