Prescriptions email address: wbccg.prescriptionsp92648@nhs.net

Ordering Prescriptions

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You can request a prescription for a repeat medication or an acute medication - please find below the ways to place your prescription order:

Requests for repeat prescriptions can be made by calling into the surgery in person, mailing it to the surgery, faxing it to 01942 807600 or by email at wbccg.prescriptionsp92648@nhs.net.  If you wish us to mail your prescription back to you, please provide a stamped self-addressed envelope at the time of making your request and we will be happy to return your prescription by post. Please also see details of SystmOnline below, which is another method you may choose to use to order your prescription(s).

Local pharmacies also operate a collect/deliver service, whereby your chosen Pharmacy may agree to collect the prescription from the surgery on your behalf and will then deliver the dispensed prescription to your home.  If you would be interested in using such a service, please inquire about this service via your Pharmacist - if you decide to use this method it is your responsibility to arrange for your Pharmacist to collect and deliver the prescription. 

We also offer an on-line ordering service for repeat prescriptions - this is called SystmOnline whereby we register your email address on the Practice Clinical IT system and you are then able to order repeat prescriptions (as well as book appointments, look at detailed coded medical entries in your medical records) on-line.  If you wish to learn more about SystmOnline please feel free to speak to a member of the Reception team and they will be more than happy to guide you further.

Additionally the Practice operates an Electronic Prescription Service (commonly referred to as EPS or ETP) through which you can nominate a Pharmacy of your choice on the Practice clinical IT system and, once we process your repeat prescription, the prescription(s) will go electronically to your nominated Pharmacy, thus taking away the need for you to collect the prescription from the surgery.  Please speak to your Pharmacy or Practice staff if you wish to nominate a Pharmacy of your choice for EPS/ETP purposes.

Forty-eight working/office hours notice is required for repeat prescriptions, i.e. Saturday/Sunday are not counted as notice period nor is Wednesday afternoon.

When ordering a repeat prescription please provide the following details:

  • Name, address, date of birth
  • Name of the medication you require
  • Strength of medication, e.g mg, mcg, ml etc.
  • Daily dosage, e.g 1 tab three times a day
  • The amount required by you either in the form of the number of days supply or total quantity

Please also provide your contact telephone number in case we need to discuss the prescription request with you.

If you are requesting your repeat prescription earlier than on the date it would normally be due, please state the reason for your early request, i.e. going away on holiday

Prescriptions are usually given for maximum of eight weeks with each issue.  In some circumstances, such as with HRT/contraceptive medication, a greater supply may be agreed following consideration of the doctor.

Placing an order for an acute prescription

An acute prescription is one that you would require at onset of an illness or a prescription you may only require once or twice a year, such as hay fever treatment.  It may be that you can get your acute prescription without having to see the doctor and in the first instance you should either call into surgery to discuss matter or put your request in writing to Reception staff.  Your request for prescription will be put to a doctor and you will be advised at our earliest convenience of the outcome to your request.

With regards your acute prescription(s) you may also wish to sign up for the EPS/ETP service - please see details under repeat prescriptions above

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