Routine Appointments/inquiries

 Click for help online with askmyGP

The easiest and fastest way to get any kind of help is with askmyGP.  You can sign up now, with no paperwork by using the above link.  

  • Available 24/7 - we respond in clinical hours, 0830 hrs to 1700 hrs Monday to Friday excluding Wednesday half day. For any urgent matters please do not hesitate to call the surgery on 01942 807600.
  • We can usually get back to you within hours and, if clinically appropriate, will see you same day;  however, dependent upon the type of query please be aware our response may take up to 24 to 48 hours
  • All our registered patients are welcome, parents and carers on behalf of patients too.
  • You can name a GP if you wish (providing they are working today)
  • You may prefer a message, telephone, video or face to face response - We should stress that, once you have placed your inquiry on AMGP, you should maintain your availability until you have been contacted by the Practice as it is the responsibility of yourself to respond in a timely manner

AskmyGP means you can get help quickly for yourself, parent, child or someone who is registered with the Practice whom you care for re the following:

  • A medical problem (non emergency)
  • Medication queries (for acute or repeat prescriptions please use your SystmOne online account or email address wbccg.prescriptionsp92648@nhs.net)
  • Test results
  • Any administrative queries

When the surgery is closed if you need to seek medical advice please use the Services listed below as sometimes it may not be clinically advisable to wait until the surgery re-opens :

Telephone Wigan GP Alliance, telephone number 01942 482848 or

Leigh Walk-in Centre on 01942 483453 or

Local Pharmacy (for minor ailments)

NHS111 (by dialling the numbers 111 on your telephone keypad)

A & E Department or Emergency Services by dialling 999 (for urgent matters)

If you have travelled from Wuhan or Hubei Province to the UK in the last 14 days or feel you have been in touch with someone with a confirmed case of Coronavirus

  • Stay indoors and avoid contact with other people as you would with the flu
  • Call NHS 111, by dialling the numbers 111 on your telephone keypad, to inform them of matter

You should not present yourself at the surgery premises but please contact NHS 111 for all queries relating to Coronavirus

All consultations with doctor or nurse are by appointment, please use the AskMyGP tool using the above link or contact reception staff on 01942 807600 if you require an appointment. Alternatively you can register to use the Practice's on-line services, SystmOnline, which allows you to make an appointment with the doctor, order a repeat prescription or look at certain areas of your medical records.

Female GPs, Dr. Shital Koshti and Dr. Shanthi Natarajan, are currently in attendance on a weekly basis each Tuesday and Thursday respectively.

Please note, all appointments are meant for you to discuss one problem only.

Urgent Appointments

If you become acutely unwell and feel you require an urgent appointment please contact the surgery on 01942 807600 - DO NOT USE THE ASKMYGP TOOL LINK GIVEN ABOVE .  As far as possible all urgent requests will be dealt with that same day.  It is our policy to discourage patients from dropping into surgery asking to be seen without an appointment - all consultations (urgent or routine) are strictly on an appointment basis. 

If all the appointments have been taken in the surgery for the day, surgery staff will provide you with the telephone number of the Wigan Alliance GP Hubs;  the GP Hubs offer additional appointments to your GP surgery and you can often be seen the same day by a GP at the Hub - this will not be your usual/Registered GP but the GP in question will have sufficient access to your medical records to allow a consultation to take place.  The appointment booking line telephone number for the Wigan GP Alliance Hub is 01942 482848.

Cancellation of Appointment

As far in advance as possible, please inform Reception staff if you are unable to keep your appointment so that it can be allocated to someone else.    If you fail to attend for your appointment with a GP working at the Practice on three or more occasions within one year, we will have no option but to remove you from the Practice List, as per NHS Regulations, in order to maintain efficient use of/access to appointments and GP time for our patients generally.

Telephone Consultations

If you wish to speak to the Doctor or Nurse, but you do not necessarily require a face-to-face consultation, it is possible to arrange a telephone consultation. Please contact reception staff on 01942 807600 to request a telephone consultation with the appropriate Clinician.

Winter time

From late November through to March each year, due to additional funding provided by NHS England/Wigan Borough CCG, the Practice are able to offer additional Winter appointments;  staff will extend these appointments to you automatically as and when they are available.  The Practice are grateful to NHS England/Wigan Borough CCG for the additional funding which has been allowed in recent years.

Medical Students

The Practice is proud to be part of the Post-Graduate Teaching community as we are an accredited GP Teaching Practice.  Medical students from the University of Manchester complete educational placements at the Practice and may be involved in some of the clinics you attend.  If you do not wish to have a medical student involved in your care, please advise a member of staff prior to commencement of your appointment.

Equally, if you are willing to have a student involved in your care, please feel free to give us feedback on your experience - your feedback can be totally anonymised or feel free to leave your contact details if you wish to discuss the matter further with the Practice Manager or Dr. Kumar. 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website