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Practice Update

We would like to reassure our patients that we have been working hard throughout the pandemic and continue to do so.  At the start of the pandemic, the Government mandated all practices to work in certain ways - for example telephone the surgery in the first instance when a doctor would decide if a face to face appointment was necessary or a telephone consultation would suffice. We have seen patients for face to face throughout the pandemic, albeit after triaging via telephone, though our doors have been closed to patients unless they have been asked to attend the surgery by a member of the Practice team and the number of consultations we have provided has been higher than ever. 

We have been looking forward to getting back to normal as we prefer seeing patients face to face though, of course, understand that for many patients, telephone consultations are still preferred and can provide the same level of medical care for certain things. Therefore, we will continue to offer both face to face and telephone appointments. We know that this strikes a really good balance between good patient care and patient preference. 

Covid is still around, and particularly with the risk of the new India variant rising, having lots of unwell people close together in the waiting room isn't safe either.  So, we are currently working out how to increase the number of face to face appointments, whilst also keeping you and our staff members safe. We also expect new government guidance in the next week. 

For everyone to be safe, and to avoid outbreaks in the Practice, which will reduce our capacity due to staff needing to isolate, it is really important that all those coming into the practice follow the covid rules. This means not coming into surgery, if you have a temperature, cough, loss of taste or smell. 

We know that many of our patients have now been vaccinated against Covid but please note that, whilst having the vaccination gives you very good protection, there is a risk you can still get covid (but if you do, you should be less ill) and you can still pass this on to other people. If everyone understands this, and isolates when they have symptoms or a positive test in the household, it should mean cases stay low, even as lockdown eases further. 

We are still here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic and are prioritising delivering care and services based on clinical needs. 

If you need medical advice or treatment, first please ring us on 01942 807600  or visit our website and complete an AskMyGP enquiry. 

When you phone or go online, you will be asked to provide some information about your healthcare needs along with some basic Covid screening questions. This will help the Practice healthcare team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person and in the safest way possible. Face-to-face appointments are available to all patients where there is a clinical need – and have been throughout the pandemic - and these will be assessed by the GP when they phone you. If needed, you will be asked to come to see them the same day and should remain available for the whole day. 

Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days. Alternatively, visit the local pharmacy for clinical advice on minor health concerns. 

For urgent issues or out of hours, you can also call the NHS111 on telephone number 111 or go online to seek NHS advice 111.nhs.uk 

Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the Practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them. 

Thank you for your ongoing understanding and support. 

Slag Lane Medical Centre.

AskmyGP

The easiest and fastest way to get any kind of help is with askmyGP.  You can sign up now, with no paperwork by using the above link.  

  • Available 24/7 - we respond in clinical hours, 0830 hrs to 1700 hrs Monday to Friday excluding Wednesday half day. For any urgent matters please do not hesitate to call the surgery on 01942 807600.
  • We can usually get back to you within hours and, if clinically appropriate, will see you same day;  however, dependent upon the type of query please be aware our response may take up to 24 to 48 hours
  • All our registered patients are welcome, parents and carers on behalf of patients too.
  • You can name a GP if you wish (providing they are working today)
  • You may prefer a message, telephone, video or face to face response - We should stress that, once you have placed your inquiry on AMGP, you should maintain your availability until you have been contacted by the Practice as it is the responsibility of yourself to respond in a timely manner

AskmyGP means you can get help quickly for yourself, parent, child or someone who is registered with the Practice whom you care for re the following:

  • A medical problem (non emergency)
  • Medication queries (for acute or repeat prescriptions please use your SystmOne online account or email address wbccg.prescriptionsp92648@nhs.net)
  • Test results
  • Any administrative queries

When the surgery is closed if you need to seek medical advice please use the Services listed below as sometimes it may not be clinically advisable to wait until the surgery re-opens :

Telephone Wigan GP Alliance, telephone number 01942 482848 or

Leigh Walk-in Centre on 01942 483453 or

Local Pharmacy (for minor ailments)

NHS111 (by dialling the numbers 111 on your telephone keypad)

A & E Department or Emergency Services by dialling 999 (for urgent matters)

Welcome to Slag Lane Medical Centre 

The current situation with regards Coronavirus/Covid-19, is likely to last for some weeks still and possibly three to four months.  Please use the following information as guidance with regards Covid-19 and that for any general inquiries you can contact surgery staff via any of the methods of communication given below for the surgery. 

For advice re the coronavirus, please consult the NHS111 website at https://111.nhs.uk/covid-19 or ring NHS111 by dialling the numbers 111 on your telephone keypad and speak to NHS111 staff;  the telephone lines for NHS111 are often busy, however, please consider the following and if you meet the criteria you must persevere with your attempt to contact NHS111 and you should not contact the surgery:

If you have travelled from any area known to have been affected by the Coronavirus, and have returned to the UK in the last 14 days, or feel you have been in touch with someone with a confirmed case of Coronavirus, or you have any of the following symptoms - cough, fever, breathlessness/respiratory distress or flu like symptoms:

  • Call NHS 111, by dialling the numbers 111 on your telephone keypad, to discuss the matter further with them - do not contact the surgery nor should you enter the surgery premises if you meet the above criteria
  • Stay indoors and avoid contact with other people, just as you would if you had such illness as influenza, until you have been further guided by NHS111 staff

You should not present yourself at the surgery premises but please contact NHS 111 for all queries relating to Coronavirus.

Due to Government advice re Coronavirus, please be advised that the on-line appointment booking facility has been temporarily suspended until further notice.  The Practice has taken this measure in order to maximise the opportunity to triage and manage potential Coronavirus cases, thus reducing the risk of potentially infected patients attending the surgery premises and passing the virus onto other patients and staff. 

For ANY APPOINTMENT, with either a Doctor or Nurse, in the first instance please telephone the surgery on 01942 807600 and speak to a member of Reception staff, who may ask questions regarding your symptoms in order to signpost you appropriately.  Your request may then be triaged to either a Doctor or Nurse and this may result in either a telephone consultation with  a Doctor or Nurse at the Practice OR following screening over the telephone, if it is felt necessary/clinically appropriate, you will be asked to attend surgery premises.  PLEASE DO NOT ATTEND SURGERY PREMISES WITHOUT HAVING HAD TELEPHONE CONTACT WITH RECEPTION STAFF/RISK ASSESSMENT HAVING TAKEN PLACE IN THE FIRST INSTANCE.

For such as collection of prescriptions, laboratory request forms/referral paperwork, again, please telephone Reception staff in the first instance who will advise how such items may be passed to you - DO NOT ATTEND SURGERY PREMISES WITHOUT TELEPHONE DISCUSSION WITH RECEPTIONST STAFF IN THE FIRST INSTANCE.  Stamped addressed envelopes can be posted to the surgery either by external mail or by dropping such in the letterbox on the gate at the front of the surgery - surgery staff will then return said documentation to you in the SAE thus avoiding your need to enter the surgery premises.

We apologise for any inconvenience caused but we take this action in the best interests of our patients and Practice team;  we hope to receive your co-operation in this matter and would like to thank you in advance.

Useful contact details you may wish to note whilst surgery is screening all patients who need to attend the surgery premises:

In respect of isolation period you may need to complete with regards Coronavirus please use following link to obtain such 

https://111.nhs.uk/isolation-note

If you require resetting of your on-line log on details (i.e. if you have locked your on-line account password) send an email to gp-p92648@nhs.net requesting resetting on your on-line account;  Practice staff will then organise resetting of your account and will email you your new log on details

To request a prescription from the surgery please use either your on-line account using your usual log on details (please note on-line appointment booking has been temporarily suspended until further notice due to triage system which is being followed by Dr. Kumar in the surgery.  Additionally, you can send an email to wbccg.prescriptionsp92648@nhs.net whereupon receipt of your email Practice staff will process your request.  If you have not already signed up for electronic prescriptions, the Practice would like to ask that you do so by selecting a Pharmacy of your own choice, sending details of such to wbccg.prescriptionsp92648@nhs.net;  once we receive details of your chosen Pharmacy we will sign you up for electronic prescriptions, following which any prescriptions will go via electronic connectivity rather than you having to attend surgery to collect the prescription.

To send a general inquiry to Practice staff you can either telephone the surgery on 01942 807600 or use email address gp-p92648@nhs.net;  upon receipt of your email, Practice staff will consider/process your request.

For those ladies who are pregnant there is a useful website of https://www.rcog.org.uk/en/guidelines-research-services/guidelines/coronavirus-pregnancy/ through which you can gain useful information for you, the expectant lady, and/or your family members

Please spare a thought, too, for any housebound people you may have living near you or people who are vulnerable and may need assistance such as food supplies being brought in for them;  if you haven't seen them moving around the local vicinity try to make contact with them to ascertain they are ok - this could be by telephone, through a window or at a distance so as not to put yourself at risk.  If you gain no response consider the need to contact either a relative of the housebound person or if you think it is emergency situation call 999 to obtain further guidance/advice.  Spare a thought for people less fortunate than ourselves - it is good to be kind and thoughtful - Thank you.

Four steps to staying safe:
Step 1: Stay well: Head into the garden for some fresh air. Drink plenty of water and eat well.
Step 2: Pick up the phone: Don’t be afraid to ask family members and friends for help if you’re struggling or use it as an opportunity to have a chinwag.
Step 3: Speak up: Ask for support from neighbours and people you know in your local community. Could they nip to the shops for you to pick up a few bits?
Step 4: Seek help: If you are vulnerable, need help and have no one to turn to please complete our ‘Self-isolation Welfare Support’ form at www.wigan.gov.uk/bekind or call us on 01942 489018

For medical advice on anything not relating to the Coronavirus, whilst surgery is closed, please choose from the following options:

For life threatening emergency please contact the emergency services by dialling 999 on your telephone keypad

If you require urgent medical assistance which cannot wait until the surgery reopens please telephone NHS 111 by dialling 111 on your telephone keypad

Alternatively you can telephone Wigan GP Alliance extended hour service on 01942 482848 who may be able to offer you a pre-bookable appointment with a GP whilst your surgery is closed. The extended hour service telephone lines are open 8am to 8pm seven days a week, excluding Christmas Day and New Year’s day. Weekday and week-end appointments are available via this service which is funded by your GP and therefore you should feel free to access it. 

We hope that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active Patient Participation Group (PPG) exists to make sure that patient needs and the services the Practice offers are always heading in the same direction.

Access & Parking

The surgery premises has access/toilet facilities for the disabled. 

The surgery has sufficient car parking space at the front of the premises for a small/limited number of cars including disabled parking space; if you are able-bodied and able to park in any of the surrounding areas/avenues where other parking spaces are available/allowable, we would be grateful if you would do this so as car parking space at the surgery premises can be available for those patients visiting the surgery who are less able-bodied. Vehicles parked on the surgery premises (or in any of the surrounding areas/avenues) are parked at your own risk.

There is a Pharmacy in close proximity to the surgery on Braithwaite Road. 

NHS UK111
(Site updated 31/08/2021)

Contact Details

Slag Lane Medical Centre

Contact Telephone

01942 807600
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